Order Changes And Cancellations
At Suntreeshopping, we understand that mistakes happen and plans can change. Here’s how we can help:
🕒 Changing or Canceling Your Order
If you need to update or cancel your order, please reach out to us at [email protected] within 4 hours of completing your purchase.
- Order Changes: Want to tweak your style, size, or color? No problem — as long as your order hasn’t entered production, we can make those updates.
- Order Cancellations: Cancel your order within 4 hours of purchase at no charge. After this window, cancellations are no longer possible as your order will be in production.
✏️ Modifying Your Order
Need to make significant changes to your order (such as swapping multiple items or adjusting a bundle)? It’s best to cancel the original order and place a new one for accuracy.
Simply email us at [email protected] with your order number in the subject line, and we’ll help you through the process.
🏠 Changing Your Shipping Address
If your shipping address needs an update, email us with:
- Your order number
- The original shipping address
- The new address
As long as your order hasn’t shipped, we’ll make the change for you!
👟 Style, Size, or Color Adjustments
We’re happy to adjust style, size, or color before your order enters production. Please email [email protected] with your order number and the specific changes you’d like to make. Our team will confirm the update as soon as possible.
We’re committed to making sure your experience at Suntreeshopping is smooth, flexible, and stress-free. If you have any questions, don’t hesitate to contact us — we’re here to help.
